TERMS AND CONDITIONS
- You must be over 18 to purchase from this website.
- Wine By Sam has the right to refuse a sale if this is not verified.
- Wine By Sam will not add you to their mailing list unless you request it.
- Please join the club if you would like to receive our eNews, 'Pickings', as well as other special offers and discounts.
- Wine By Sam has the right to alter the pricing of wine or freight at any time.
- Your wine club will be cancelled as well as any member discounts if you fail to make an order in 12 months from the date of applying to be a member
- Members receive free shipping on wines Australia wide, please let our staff know if there are any issues
All transactions are processed in Australian Dollars (AUD) and include GST (goods and services tax).SHIPPING TERMS
- We deliver products Australia wide using Australia Post. Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.Â
- Orders are dispatched within 2-4 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia. Â
- we do NOT accept international orders through our website, please contact us on 0428 000 468 for special wine orders
- Wine By Sam is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund
REFUND POLICY
- Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn't do what it is supposed to doÂ
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