Wine Club FAQ'S

Please feel free to contact us with any questions you have by emailingcellardoor@winebysam.com.au








How to access your Wine club subscription

Login in to the Portal

Click on the "My Portal"Button on the top right corner of page and sign in (this is a circle icon with a person). If it is your first time logging in please click "Forgot Password" and set your password. After the Login successful banner comes across the screen click the My portal button again and select My Portal.

Click "Wine Club" on the left hand side, then click "View", then click "Edit Club Details". Updated any details before clicking save.

Edit, cancel or suspend your wine club order

log In to "my portal"

click on "Wine Club" then click on " View", at the bottom of this order click "Edit club details"

You can also Cancel orders, Suspend orders or change skips from here as well.

Update any details before clicking save

Updating Wine Club subscription order

Click Wine Club on the left hand side, then click "View", then click "Edit Club Details", scroll down to the order summary and click "Change Order".

Choose which club, the frequency and how many (the default will be what you already have) thenchoose the wines you would likebefore clicking "Confirm Changes". This will take you back to the previous page. Click "Save Changes". your order will now be updated!